Returns & Exchanges
Due to the perishable nature of our artisanal desserts, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Delivery
Please examine your individual cakes immediately upon arrival to ensure they have maintained their quality and structural integrity during transit.
Document Any Issues
If there is damage or a discrepancy, take clear photographs of the product and the packaging within 24 hours of receipt.
Contact Support
Email our customer care team with your order number and the photos provided to initiate a claim for a refund or replacement.
Resolution Processing
Our team will review your request within 48 hours and, if approved, issue a credit to your original payment method or schedule a fresh delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing